The Company:
Lyon Equipment Limited are proud to be an employee-owned Company serving the outdoor and professional work at height and rescue markets with equipment and expertise to ‘Venture Further’. We distribute a portfolio of leading, trusted brands, manufacture our own Lyon branded products and deliver training for Work at Height and Rescue.
The Vacancy
We are seeking to appoint a full time Customer Services Advisor & Repair Technician. This role is based at our offices in Tebay, Cumbria.
If you are interested in this exciting opportunity, we want to hear from you!
Key responsibilities
Administration
- Inspect, record and test warranty claims across our brand portfolio
- Provide feedback on and respond to warranty claim queries via phone and email
- Respond to other queries related to products, orders and deliveries via phone and email
- Negotiate resolutions
- Process all returns using our CRM system
Operations
- Carry out repairs on returned product where appropriate in-line with brand sustainability aims
- Ensure repairs are carried out to a high quality and in a timely manner
- Monitor and maintain stock levels of spare parts for the repair workshop
- Ensure the smooth running of the workshop area(s)
- Maintain technical, brand and product knowledge and qualifications - where applicable
Hours of work
This is a full-time position which equates to a 37.5-hour week. Monday to Thursday 08:00 to 17:00 and Friday 08:30 to 14:00.
What we need from you
- Competent with Microsoft Office 365
- Demonstrate excellent verbal and written communication skills
- Be organised, with excellent attention to detail
- Be self-motivated and happy to work as a team member
- Be willing to undertake personal training and development
- Have a ‘can do’ attitude
What we offer
We offer an attractive salary which will be determined by experience. This is also supported by a generous benefits package (on completion of successful probationary period), which includes:
- 30 days holiday entitlement per annum (pro rata) inclusive of public holidays
- Holiday Loyalty scheme (up to 5 extra days holiday)
- Holiday Purchase scheme
- Enrolment onto our pension scheme, including employer contributions
- Optional private healthcare
- Staff discount
- Cycle to Work scheme
To apply
Please download an application pack below:
Please return your completed application form (and accompanying C.V. if you wish) by email to
Julia Aspinall
HR Manager
Lyon Equipment Limited
Units 3–7 Tebay Business Park
Old Tebay
Penrith
CA10 3SS
Closing date for applications: 12 noon on 10th September 2024
Interviews will take place week commencing: 16th September 2024
