Warranty & Returns

When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore, we would recommend contacting the stockist in the first instance, particularly if the item is less than a year old, as they will have a returns procedure set up to provide a hassle-free service. 

Failure to produce proof of purchase invalidates your warranty. Products that are damaged as a result of an accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time, even if accelerated by environmental conditions, are excluded from any brand warranty. In these instances, we may be able to offer an in-house repair service for Ortlieb, Exped & La Sportiva. Please contact us directly for more information on what repairs we can offer and the attributed costs – This email address is being protected from spambots. You need JavaScript enabled to view it.

In the instance where you cannot return your item to the registered stockist or you are returning an item to be repaired, you are responsible for the cost of shipping items to us. We will then cover the shipping costs back to yourself if the item is deemed to be faulty (a like for like replacement will be offered if available – credits are not available) or returning a repaired item. The return of items must be pre-authorised, where you will be provided with a returns reference. Please contact us directly to pre-authorise your return, providing images of the issue and your proof of purchase – This email address is being protected from spambots. You need JavaScript enabled to view it.

For items purchased from lyonequipment.com, your contract of sale is with Lyon. Please contact us directly to pre-authorise your return, providing images of the issue and your proof of purchase – This email address is being protected from spambots. You need JavaScript enabled to view it.

Please see below a breakdown of warranty periods by brand, plus information regarding what is and is not covered under warranty:  

 

Brand Warranty Period What does it cover? What doesn't it cover?
La Sportiva Undefined due to variables Manufacturing faults
Material defects
Wear & tear
Improper Use
Improper Care
Items which have been modified
Exped 5 years from date of purchase Manufacturing faults
Material defects
Wear & tear
Improper Use
Improper Care
Items which have been modified
Ortlieb 5 years from date of purchase Manufacturing faults
Material defects
Wear & tear
Improper Use
Improper Care
Items which have been modified
Items which can be repaired
Julbo 2 years from date of purchase Manufacturing faults
Material defects
Lens scratched by incorrect use or lack of vigilance
Wear & tear
Improper Use
Improper Care
Items which have been modified
Items which can be repaired
Katadyn 2 years from date of purchase Manufacturing faults
Material defects
Wear & tear
Improper Use
Improper Care
Items which have been modified
Optimus 2 years from date of purchase Manufacturing faults
Material defects
Wear & tear
Improper Use
Improper Care
Items which have been modified
Steripen

3 years from date of purchase
1 year for the Aqua

Manufacturing faults
Material defects
Wear & tear
Improper Use
Improper Care
Items which have been modified
Nortec

1 year from date of purchase

Manufacturing faults
Material defects
Wear & tear
Improper Use
Improper Care
Items which have been modified
Hydrapak

No leak lifetime guarantee

Manufacturing faults
Material defects
Wear & tear
Improper Use
Improper Care
Items which have been modified