Vacancy - Technical Sales & Accounts

on 21 September 2017.

We are seeking to appoint a full time Technical Sales and Accounts Administrator to join our busy Sales team based at Tebay.

Lyon Equipment Limited serves the outdoor, work at height and rescue markets with equipment and expertise to venture further. This includes distribution for a portfolio of high quality brands, manufacturing of our own Lyon branded products and technical training.
Lyon provides a friendly, dynamic working environment and values a good work life balance.
We are seeking to appoint a full time Technical Sales and Accounts Administrator to join our busy Sales team based at Tebay.

The Sales Department

This department is part of our Customer Services function and is responsible for the processing of all our customer purchase orders, dealing with customer enquiries (stock levels, prices, technical questions etc.) and managing customer accounts.

In addition to working directly with our customers, the Sales team also work closely with other departments including;

   • Logistics – Despatch queries, stock issues and deliveries
   • Purchasing – Enquiries from customers about lead times and special orders
   • Finance – Customer credit limits and invoicing
   • Sales Reps – Day to day liaison and relaying information about customers
   • After Sales – Warranty returns and advice

There are currently five members in the Sales team; it is therefore essential that you are happy working as part of a team in an open office environment.
This is an administrative and technical role and requires practical user experience of the products, strong administrative ability and excellent customer service skills. The job is well suited to someone with experience in outdoor retail or education, customer service, work at height or administration.

Reporting to the Lyon Sales Office Manager, the job will involve:

   • Computerised sales order processing
   • Providing technical information and advice on our products
   • Developing customer relationships and understanding their needs
   • Identifying alternatives or substitutions for items out of stock
   • Proactiveselling
   • Creatingquotations
   • Chasing late payments – credit control
   • Preparing reports and documents
   • Receptioncover


The person we seek will ideally meet the following criteria:

   • Have good computer skills, particularly MS Excel, with the ability to pick up new systems easily
   • Ideally have experience of computerised stock/accounting packages
   • Have practical knowledge of some of the products from our range and be keen to learn
   • Have excellent customer service skills
   • Be organised and numerate, with a good attention to detail
   • Possess good communication skills, both written and verbal – essential for dealing with our customers
   • Be self-motivated and also happy to work as a team member
   • Be willing to undertake personal training and development
   • Have enthusiasm - a sense of humour would also be good!

Hours of work:

This is a full time position which equates to 37.5 hours per week. We work slightly longer hours Monday – Thursday in order to enjoy an early finish on a Friday every week. These hours are Monday to Thursday 08:00 – 17:00 and Friday 08:30 – 14:00.


To apply:

Application forms can be downloaded here, alternatively please contact Brenda Thexton on 015396 24040.
Please return your completed application (you may also include a C.V should you wish) to:

Emma Pont
HR Manager
Lyon Equipment Limited Unit 3-7 Tebay Business Park Old Tebay
CA10 3SS

Closing date for applications: 09:00 on 16 October 2017
Interviews likely to take place during week commencing: 30 October 2017

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  Lyon Work And Rescue, Unit 3-7, Tebay Business Park, Old Tebay, Cumbria. CA10 3SS    Tel:+44 (0)15396 24040

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