Customer Services

Customer ServicesAs you will no doubt be aware, we offer a diverse range of products from a large number of the world's leading work and rescue and outdoor brands. We understand there are occasions, either prior to your purchase or after, where you may require assistance. With this in mind, we have a dedicated team of specialists available during normal working hours to offer advice on all our products.

We are keen and experienced users of the equipment we distribute and between us, have many years of experience across a broad spectrum of sport/ recreation and industry. If you require assistance or advice on our products, you can drop us a line with your enquiry and we will do our best to help. It would be preferred if you could drop us an email with your questions as it may be necessary to do a little research to offer you a complete answer.

Office hours:

Monday to Thursday 09:00 to 17:00hrs
Friday 09:00 to 13:00hrs

Customer Services
Lyon Equipment Ltd
Unit 3-7
Tebay Business Park
Old Tebay
CA10 3SS

T. +44 (0)15396 26260
E. This email address is being protected from spambots. You need JavaScript enabled to view it.

Returning A Product

If you experience a problem or difficulty with one of our products, your first course of action is to contact the retailer you originally bought it from - your "point of purchase". However we do understand that this may not always be possible, so we do accept that, occasionally, you may need to return the product directly to us to inspect. We suggest that prior to returning any product to Lyon, you contact us via email, clearly explaining the problem that you are experiencing as we may be able to find a solution without you having to return the product and incurring any possible expense or delay.

If a return is needed please download and print our returns form by clicking here. Once we have received the product we will log the return and carry out an inspection with any required corrective action. If it is expected that there may be a delay in dealing with your return, we will contact you but we generally have problems resolved within 28 days. Corrective actions will take the form of a repair or replacement (replacements may be a revised model). NB; no cash alternatives will be offered.

Lithium Batteries

There are very specific requirements regarding the postage and shipping of lithium batteries (this includes products that contain lithium batteries). With this in mind, please download and read our guidance document available here before returning any affected item.

Finally if you require further information please feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Petzl Lyon Ladders & ProductsFoin Maillon RapideForgetecLarkin Rescue Frames OrtliebExped Light My Fire
OptimusKatadyn UK DistributorsTrek'N Eat Uk DistributorsBuff ProfessionalKohlbrat & Bunz

  Lyon Work And Rescue, Unit 3-7, Tebay Business Park, Old Tebay, Cumbria. CA10 3SS    Tel:+44 (0)15396 24040

Experiencing problems with our website? This email address is being protected from spambots. You need JavaScript enabled to view it. You can also visit Lyon Outdoor